Return Policy

Returns are allowed within 30 days of purchase. Please email shop@luludk.com for return authorization. The customer will be responsible for the return shipping cost. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Art Print sales are final.

Additional non-returnable items: Gift cards

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 business days.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at shop@luludk.com. Please reference your order number. 

Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@luludk.com and send your item to:

Lulu DK
Attn. Exchanges/Refunds 
245 East 60th St, 
New York, NY 10022
Shipping:
To return your product, you should mail your product to:
Lulu DK 
Attn. Exchanges/Refunds 
245 East 60th St, 
New York, NY 10022
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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